ALL1000RM TROUBLESHOOTING GUIDE
TECH SUPPORT: (877) 287-4601 Monday through Friday 8:00am to 4:00pm US CST
I. Troubleshooting and installation must be performed by a licensed, bonded, and insured electrician.
Electricity can cause death, personal injury, and/or property damage.
II. To perform most troubleshooting procedures, the following tools will be needed:
a. 5/16” nut driver or 5/16” socket and ratchet
b. Volt Meter
c. 14 AWG jumper wire
III. Prior to troubleshooting or installation, read, understand and follow each safety warning in the
ALL1000RM installation instructions and safety precautions supplement. Failure to follow Aladdin’s safety
precautions and/or warnings could cause the chandelier to fall, which could cause death, injury, and/or
property damage.
SYMPTOM: ALL1000RM DOES NOT OPERATE:
Once ALL1000RM is installed per the installation instructions, use the following steps to troubleshoot.
1. Conrm motor switch in the square box is turned on. e square box is mounted on the chassis plate
of the ALL1000RM, right in front of the control board. If it was found in the o position, ip it to the on
position and use the controller to test the ALL1000RM. If ALL1000RM still does not operate, proceed to
step 2.
2. Turn the motor and light switch in the square box to the o position. Using the 5/16” nut driver or
socket, remove control board cover. Conrm motor fuse is good. e motor fuse is held to the control
board by fuse clips and is located right in front of the motor assembly. Remove and perform a continuity test
on the motor fuse. If the fuse reads continuity, place it back in the fuse clips. If it does not read continuity,
it must be replaced with a good, 1.6 amp, slow blow fuse. Turn the motor and light switch in the square box
to the on position, and use controller to test the ALL1000RM. If the ALL1000RM still does not operate,
proceed to step 3.
3. Turn the motor and light switch in the square box to the o position. Conrm limit switch wires are
attached properly. Conrm the limit switch wires are properly connected to the limit switch as well as the
limit switch terminals on the control board. e limit switch is located on top of the ceiling box. e white
limit switch wire should be plugged from COM on the control board to the single terminal side of one
limit switch. e green limit switch wire should be plugged from NO on the control board to the top limit
switch terminal on the double terminal side of the limit switch. e red limit switch wire should be plugged
from NC on the control board to the bottom limit switch terminal on the double terminal side of the limit
switch. All three wires should be plugged to the same limit switch. If limit wires were found plugged
incorrectly, plug them to their corresponding terminal and use the controller to test the ALL1000RM. If
the ALL1000RM still does not operate, proceed to step 4.
4. From where the ALL1000RM is installed, call Aladdin Light Lift technical support Monday through
Friday during normal business hours at (877) 287-4601.
SYMPTOM: CHANDELIER WILL NOT LIGHT:
Once the ALL1000RM is installed per the installation instructions, use the following steps to troubleshoot.
Note: If the top contact plate is painted, the chandelier will not light.
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